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Event Profile

Managing Workplace Conflict: Improving Leadership & Personal Effectiveness

November 1 — 2, 2018
Waltham Woods Conference Center
Massachusetts Medical Society, 860 Winter Street
Waltham, MA 02451-1411 

This program is an educational forum for all physicians to explore the relationships that drive the medical work environment. Disruptive behaviors and managerial miscommunications can impact a physician’s ability to practice medicine effectively or a medical organization’s ability to function smoothly. The course aims to allow participants to develop techniques to improve relationships with physician colleagues, coworkers, and patients, thereby improving the quality of the overall work environment. This course will help attendees assess difficult relationships and stressful situations in the workplace and consider ways to minimize conflicts. This is an experiential course that uses real (de-identified) workplace conflicts supplied in advance by attendees as examples for exploration and change. The program combines didactic presentations with roleplaying and focused feedback in an interactive style to learn and practice improved interactive techniques and communication methods. The program focuses on developing skills and motivation to make lasting changes.

AUDIENCE: The program is designed for physicians who strive to improve their leadership skills and personal effectiveness with relationships at work, and to enhance their skills for addressing difficulties that arise in the workplace environment, both as practitioners and as leaders. 

• Discuss the mutual challenges faced by practicing physicians and physician leaders.
• Listen and communicate more effectively as a leader and/or as a member of a team.
• Apply negotiation and conflict resolution skills with peers in practice situations and with leaders in the institution.
• Implement changes in personal and organizational practices that fit your style and organizational culture.
• Promote behavioral change in the workplace using new methods and problem-solving skills acceptable to the workplace and conforming to professional standards.
• Demonstrate a range of approaches for handling intensive situations that meet with current professionalism standards.
• Understand and analyze personal stress and its effects on interactions.
• Exhibit appropriate boundaries with staff, colleagues, and patients.
• Increase self-awareness and accountability, and identify signs and symptoms of behavioral problems that might exacerbate interpersonal communication challenges.
• Develop, promote, and use health and wellness approaches to make positive changes.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Physician Health Services, Inc. The Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians.
The Massachusetts Medical Society designates this live activity for a maximum of 16.50 AMA PRA Category 1 Credits™.Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management (RM) study. 

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Waltham Woods Conference Center

Sessions information is not available at this time.