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Event Profile

Managing Workplace Conflict: Improving Leadership & Personal Effectiveness

May 18 — 19, 2023
Waltham Woods Conference Center
Massachusetts Medical Society, 860 Winter Street
Waltham, MA 02451-1411 
This educational forum designed for physicians (in clinical practice, administration and leadership) will explore complex relationships within the medical work environment. Problematic behaviors and managerial miscommunication impact a physician’s ability to practice medicine effectively and the health care team’s ability to function smoothly. Participation in this course will help you develop techniques to address and resolve difficult relationships and stressful situations, as well as strengthen relationships with other team members and patients.
This experiential course uses real (de-identified) workplace conflicts supplied in advance by attendees as examples for exploration and change. Didactic presentations combined with role-playing and focused feedback will help to improve your interactive techniques and communication methods to make lasting changes.

The program is designed for physicians whose goals are to improve their leadership skills and personal effectiveness with relationships at work, and their skills for addressing difficulties in the workplace environment as both practitioner and leader.

Activity Objectives:
After participating in this activity, learners should be able to:
-Discuss the mutual challenges faced by practicing physicians and physician leaders.
-Listen and communicate more effectively as a leader and/or as a member of a team.
-Apply negotiation and conflict resolution skills with peers in practice situations and with leaders in the institution.
-Implement changes in personal and organizational practices that fit your style and organizational culture.
-Promote behavioral change in the workplace using new methods and problem-solving skills acceptable to the workplace and conforming to professional standards.
-Demonstrate a range of approaches for handling intensive situations that meet with current professionalism standards.
-Understand and analyze personal stress and its effects on interactions.
-Exhibit appropriate boundaries with staff, colleagues, and patients.
-Increase self-awareness and accountability and identify signs and symptoms of behavioral problems that might exacerbate interpersonal communication challenges.
-Develop, promote, and use health and wellness approaches to make positive changes.

Registration Fees:
MMS Member Physicians and Residents: $950.00
Non-MMS Member Physicians and Residents: $1,050.00
Accreditation Statement:
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Physician Health Services Inc. The Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians.
AMA Credit Designation Statement:
The Massachusetts Medical Society designates this live activity for a maximum of 17.0 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This course meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study.

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Waltham Woods Conference Center

Sessions information is not available at this time.