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Jointly Provided by the MMS and Physician Health Services, Inc.

Managing Workplace Conflict: Improving Leadership and Personal Effectiveness

This program is an educational forum for all physicians (both those in clinical practice and those in administration and leadership) to explore the relationships that drive the medical work environment. Disruptive behaviors and managerial miscommunications can impact a physician’s ability to practice medicine effectively or a medical facility’s ability to function smoothly.  You will develop techniques to improve relationships with physician-colleagues, coworkers, and patients, thereby improving the quality of the overall work environment. Participation will help you assess difficult relationships and stressful situations in the workplace and consider ways to minimize conflicts.

Activity Objectives:
After participating in this activity, you should be able to:

• Discuss the mutual challenges faced by practicing physicians and physician leaders
• Listen and communicate more effectively as a leader and/or as a member of a team
• Apply negotiation and conflict resolution skills with peers in practice situations and with leaders in the institution
• Implement changes in personal practice or an organization that works for your style and the workplace
• Promote behavioral change in the workplace using new methods and problem-solving skills acceptable to the workplace and conforming to professional standards
• Demonstrate a range of approaches for handling intensive situations that meet with current professionalism standards
• Understand and analyze personal stress and its effects on interactions
• Exhibit appropriate boundaries with staff, colleagues, and patients
• Increase self-awareness and accountability, and identify signs and symptoms of behavioral problems that might exacerbate interpersonal communication challenges
• Develop, promote, and use health and wellness approaches to make positive changes

AMA Credit Designation Statement:
The Massachusetts Medical Society designates this live activity for a maximum of 17.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management (RM) study.

Accreditation Statement for Jointly Provided Activities:
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Physician Health Services, Inc.  The Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

Registration Fees:
MMS Member Physicians and Residents: $650.00
Non-MMS Member Physicians and Residents: $750.00  

NOTE: this conference is open to physicians and residents ONLY.

Registration:
Space is limited. To register, click the "Individual Registration" button above, or call 800-843-6356.